FAQ


Returns & Exchanges
Please email us at hellomadamepremier [at] gmail.com for a return/exchange within seven days of receipt of your items. If you have received a defective item, we require a photo showing the issue. Madame Premier will only accept returns/exchanges on regular priced items, provided the items have not been worn, used or washed. If your items are not returned in their original condition, the return will not be processed. Items purchased on sale are a final sale.
Return Shipping
The buyer is responsible for all return shipping costs for returning your item. Shipping costs are non-refundable. Using a shipping carrier with tracking is recommended. The item must be received back within 14 days of delivery. All returns or exchanges made outside of this period will not be accepted.
Order Cancellations
Order cancellations must be requested within 12 hours of purchase. Order cancellations received outside of the 12 hour window will not be processed.
Sales and Promotions
All items on sale or part of a promotion are final sale. Returns and exchanges will not be accepted on these items. All offers are limited to stock on hand. Not valid on prior purchases, taxes or shipping. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. All sales are final on sale items. Sale not valid on gift cards. Madame Premier has the right to end or modify any promotion at any time. Other restrictions may apply.
Shipping
Orders are sent out within 72 hours. International orders are subject to increased postage costs and packages may be subject to customs or duties upon arrival in country which are the sole responsibility of the purchaser. 
Local Pickup in Calgary
We currently offer local pickup in the far North-West of Calgary. Arrangements for pickup will be made after your order is processed. Simply select the local pickup option during checkout and we will e-mail you the information. We offer no handling fee on pickup orders. Most orders placed before 5pm will be available for pickup in one business day. You will receive an email alerting you when the item is ready for pickup. Orders must be picked up within a 15 day period. If they are not picked up after 15 days, we will collect the order from our pickup location and return it to inventory and you will receive a refund for your order minus a 25% restocking fee. The local pickup option is a bin system and is available from 8am to 8pm. When you arrive at the location, the items will be clearly labeled in the water-proof bin on the porch. Madame Premier is not responsible for stolen items. The bin system is at your own risk.
Lost, Stolen or Missing Orders
Madame Premier is not responsible for lost or stolen orders. We unfortunately are unable to provide refunds on lost, stolen or missing orders.
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Email
hello@madamepremier.com
Mailing Address
9-728 Northmount Drive SW
PO Box 75099
Calgary, Alberta
T2K 3K2